Rasasi Hawas Ice Eau de Parfum

We want you to love what you order. If something isn't right, here's how it works.

Returns

You have 15 days from the day your order arrives to request a return.

1. Contact us at scentsarabia@gmail.com with your order number.
2. We'll send you a return authorization number and the return address.
3. Write the authorization number clearly on the outside of your package.
4. Ship the item back to us.

Once we receive it, we'll inspect the item and process your refund within 7–10 business days.

What we can accept

Items must be unopened, unused, and still sealed, in their original packaging with all tags attached.

Because fragrance is a personal care product, we cannot accept opened or used perfume back for hygiene and safety reasons. Please make sure you're confident in your choice before opening the bottle — and if you're unsure about a scent, message us first. We're happy to help you choose.

Exchanges

Same 15-day window. Contact us and we'll provide an exchange authorization number and address. Write the number on the outside of your package. Exchanged items must meet the same condition requirements as returns.

Shipping costs

Original shipping charges are non-refundable, and return or exchange shipping is paid by the customer.

Damaged or incorrect orders

If your order arrives damaged or you received the wrong item, contact us within 15 days with photos. We'll make it right at no cost to you.

Questions?

Email scentsarabia@gmail.com — we're glad to help before or after you order.