Return and Refund Policy
Effective Date: March 24, 2022
Thank you for shopping at https://scentzarabia.com
This Return and Refund Policy applies to all purchases made through our website.
Returns
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Eligibility: We accept returns within 15days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
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Process: To initiate a return, please contact our customer service team at support@scentzarabia.com. Our team will guide you through the return process and provide you with a return authorization if your return is eligible.
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Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective item.
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Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Refunds
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Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as per your preference, and we may request evidence of the damage or defect.
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Non-Returnable Items: Certain items are not eligible for return, including opened box, final sale.
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Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at information provided below.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
- Email: support@scentzarabia.com
- Phone: +1-678-802-9214
