Return & Exchanges

We at ScentzArabia want you to be delighted with every aspect of your purchase. We provide a hassle-free return and exchange policy in the event that you are dissatisfied for any reason.

Returns: Within 15 days of receiving your order, get in touch with our customer care staff if you desire to return your item. You will receive a return authorization number from us along with the return address. On the outside of your package, please write this number. All products being returned must be undamaged, in their original packaging and tags, and in their original condition. Within 7 to 10 business days of receiving the returned item, we will check it and offer a refund. Attention: Shipping costs are not refundable.

Exchanges: If you wish to exchange your purchase, please contact our customer service staff within 15 days of receiving your order. They will provide you with an exchange address and an exchange authorization number. Kindly write this number on the outside of your package when returning it to us for exchange.

All replaced goods must be undamaged, in their original packaging and tags, and in the same condition as when they were first purchased. Within 7 to 10 business days of receiving the returned item, we will inspect it and send out the new item. Please be aware that shipping costs are not refundable, and consumers are in charge of paying for any shipping expenses incurred during an exchange.

Exceptions: Due to hygiene concerns, perfume items, such as fragrance bottles and perfume sprays, may not be returnable or exchangeable. Please reach out to our customer support team prior to your purchase if you have any doubts regarding the return or exchange eligibility of a perfume item.

Any returns or exchanges that do not adhere to our policy guidelines may be refused at our discretion.

If you have any further inquiries regarding our return and exchange policy, please feel free to contact our dedicated customer support staff. We are readily available to assist you and provide the necessary information.

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